FAQs

YOU WANT IT, YOU GOT IT.

SHIPPING

SHIPPING COSTS

Shipping costs vary based on your location and the service you select. At checkout, you’ll have the opportunity to choose the shipping option that best fits your needs.

HOW LONG DOES SHIPPING TAKE?

We’ll process and ship your order within 1-3 business days. Delivery times will depend on the shipping option you select at checkout.

INTERNATIONAL SHIPPING

We offer global shipping to select destinations with two international shipping options at checkout.

DUTIES AND TAXES

Import tax and duty is subject to your own country and will not be an expense covered by I Love Isla. Please be aware of the tax and duty regulations of your country before ordering.

something isn't right? no worries!

RETURNS

RETURN POLICY

We’re happy to assist with returns or exchanges!

Please refer to our Full Refund Policy

PROCESSING A RETURN

To initiate a return, please email us at hello@iloveislashop.com with the following details:

- Your order number
- Reason for the return

Our team will provide you with the return address and instructions. Once confirmed, please arrange shipment back to us within 7 days of our email communication.

A few things to note:
- Returns will only be accepted if they meet our return criteria.
- Once your return is received, we’ll process your exchange or refund within 5 business days. Please note that original shipping costs are non-refundable and will not be included in any credit note issued.

We’re here to help—don’t hesitate to reach out!

ORDERED THE WRONG ITEM

Once orders are processed, they are immediately sent to our warehouse for shipment and we will not be able to facilitate any order changes. If you do make a mistake on your order - please contact us at hello@iloveislashop.com and we will assist.

WE ARE HERE FOR YOU :)

CONTACT US

CUSTOMER SUPPORT

Please contact us at: hello@iloveislashop.com

We aim to respond to customer service enquiries within 1 working day. As a small business, our customer care team works hard to get back to each and every enquiry in a timely manner. We are a new small business so we thank your for your patience.